Frequently Asked Questions
Everything you need to know about bringing Birkdale quality into your home.
What is the standard shipping timeframe for furniture orders?
Most in-stock furniture pieces are processed within 2-3 business days. Depending on your location, delivery typically takes between 7 to 14 business days via our specialized white-glove carriers.
Do you offer a warranty on Birkdale home products?
Yes, all Birkdale products come with a one-year limited warranty covering manufacturing defects in materials and workmanship to ensure your home remains beautiful and functional.
What is your return policy for home decor and accessories?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for returns.
How can I track the status of my delivery?
Once your order ships, you will receive an email with a tracking link. For large furniture items, our delivery partner will contact you directly to schedule a convenient arrival window.
Are your wood products sustainably sourced?
At Birkdale, we are committed to sustainability. We partner with suppliers who utilize FSC-certified timber and eco-friendly finishing processes to minimize our environmental footprint.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.